Flower Delivery Woodside Privacy Policy

Introduction

This Privacy Policy explains how Flower Delivery Woodside ("we", "our", "us") collects, uses, stores, and protects your personal data in accordance with the General Data Protection Regulation (GDPR). This Policy applies to all individuals who place orders with Flower Delivery Woodside in Woodside and the surrounding districts. Protecting your privacy and personal information is of the utmost importance to us.

What Data We Collect

When you place an order or interact with Flower Delivery Woodside, we may collect the following types of personal data:

  • Identification data: Name, title
  • Contact data: Delivery address, billing address, postcode, phone number (if provided), and any other required contact details
  • Order details: Products purchased, delivery instructions, recipient data, and order messages
  • Payment data: Payment method and transaction information (but not your full card details as these are handled securely by our payment processors)
  • Technical data: IP address, browser type and version, operating system, and use of cookies or similar technologies
  • Correspondence: Records of your communication with us, including queries, feedback, or complaints

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so, in accordance with GDPR. These are:

  • Contractual necessity: Data required to fulfill, process, and deliver your order
  • Legal obligation: Information necessary to comply with legal and regulatory obligations, such as taxation laws or fraud prevention
  • Legitimate interests: For internal administration, optimizing our service, and responding to your queries or feedback
  • Consent: For certain processing activities that require your explicit permission, such as marketing communications, you will be specifically asked for your consent, which you may withdraw at any time

How We Use Your Data

Your data is used only for the purposes outlined below:

  • To process and deliver orders placed with Flower Delivery Woodside
  • To communicate with you regarding your order, delivery updates, or required follow-up
  • To maintain our records and comply with legal requirements
  • To respond to your queries, feedback, or complaints and provide customer support
  • For internal analysis, system administration, and to improve our products and services
  • With your explicit consent, to send you information about promotions or new products

How Long We Keep Your Data

We keep your personal information only as long as is necessary for the purposes for which it was collected, and as required by law:

  • Order and transaction records: Retained for up to 7 years to comply with tax and accounting regulations
  • Marketing data: Retained until you withdraw your consent or unsubscribe from communications
  • Correspondence: Kept for up to 3 years after the last contact to respond to any follow-up queries

When your information is no longer needed for any of these purposes, it will be securely deleted or anonymised.

Data Processors and Sharing

We may share your data with trusted service providers who act as data processors on our behalf for specific tasks, including:

  • Payment gateway providers for processing payments
  • Delivery partners to ensure your flowers go to the correct recipient and address
  • IT service providers who support our operational systems or provide cloud-based platforms
  • Professional advisers (such as accountants or insurance providers) where required by law

All our processors are carefully selected and are contractually bound to safeguard your information and process it only in accordance with our instructions and GDPR.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes. In rare circumstances, we may be required to share your data to comply with legal requirements or protect the rights, property, or safety of Flower Delivery Woodside and our customers.

Your Rights Under GDPR

You have a number of important rights regarding the personal data we hold about you:

  • Right to access – You can request a copy of the personal data we hold about you
  • Right to rectification – You can ask that we correct any inaccurate or incomplete data
  • Right to erasure – Also known as the "right to be forgotten"; you can request that we delete your data in certain circumstances
  • Right to restriction – You can ask us to restrict processing your data under certain conditions
  • Right to data portability – You may obtain your data in a commonly used format and reuse it elsewhere
  • Right to object – You can object to processing where we rely on legitimate interests or for marketing
  • Right to withdraw consent – Where processing is based on consent, you may withdraw this at any time

If you wish to exercise any of these rights or have any concerns about how your data is processed by Flower Delivery Woodside, please contact us using the contact methods available on our website or order confirmation documents.

Security of Your Data

We use appropriate technical and organisational security measures to protect your personal data from accidental loss, misuse, unauthorized access, alteration, or disclosure. Only those employees and authorised processors who need access to your information to fulfill our services are allowed to handle your data.

While every effort is made to secure your data, please note that transmission of information over the internet is not completely secure. We recommend that you also take steps to safeguard your personal information online.

Policy Updates and Further Information

This Privacy Policy may be updated from time to time. Any changes will be posted on our website, and where appropriate, notified to you by other means. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, require further information, or wish to make a complaint, please reach out to Flower Delivery Woodside using the contact details provided when you placed your order or on our official website.

This Policy was last updated in June 2024 and applies to all Flower Delivery Woodside customers in Woodside and surrounding districts.